GambleZen Privacy Policy
Last updated: April 16, 2026
At GambleZen, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.
Information We Collect
We collect personal information lawfully and fairly, including your full name, date of birth, address, email, phone number, and government-issued ID for account registration and verification. Financial details such as payment methods, transaction history, and source of funds are gathered for deposits, withdrawals, and anti-money laundering (AML) compliance. We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and cookies during platform use.
How We Use Your Information
Your information is used for account creation, identity and age verification under Australian gambling laws, and processing payments. We utilise it to provide personalised gaming experiences, prevent fraud, ensure platform security, and comply with AML and responsible gambling obligations. Additionally, it supports customer service, marketing communications, and regulatory reporting to bodies like AUSTRAC.
Information Sharing
We disclose personal information only as permitted by Australian privacy laws, such as to regulatory authorities, law enforcement, or the ACMA when required. It may be shared with trusted service providers like payment processors and identity verification services, who are bound by confidentiality agreements and the APPs. We do not sell your information to third parties.
Data Security
We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access or breaches. Regular security audits and compliance with Australian standards ensure data integrity and confidentiality. Information is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records per AML requirements, then securely disposed.
Your Rights
Under the Privacy Act 1988 and APPs, you have rights to access, correct, or delete your personal information, and to withdraw consent for non-essential processing. You may request details on how your data is used or shared, restrict processing, or lodge complaints with us or the Office of the Australian Information Commissioner (OAIC). We facilitate these rights through accessible procedures without undue delay.
Cookies and Tracking
We use cookies and similar technologies to enhance site functionality, analyse usage, and personalise your experience. These collect technical data like IP addresses and browsing behaviour, in compliance with Australian privacy laws. You can manage cookie preferences via browser settings.
Contact Us
For privacy concerns or to exercise your rights, contact our Data Protection Officer. Email us at [email protected].